FAQ

🍇 Frequentely Asked Questions

What is Charqute?
Charqute is a boutique charcuterie and cheese board company based in Burbank, California. Founded in 2020 by Karreno Alexanyan, we’re known for our premium ingredients, stunning presentation, and commitment to community.

What makes Charqute different?
We prioritize fresh, seasonal ingredients, offer customizable experiences, and donate 2% of net proceeds to local nonprofits supporting education, arts, and poverty relief.

🧀 Ordering & Customization

How do I place an order?
You can place your order directly at www.charqute.com. For special requests, email us at Orders@charqute.com or call (657) 200-8555.

How far in advance should I order?
📅 Same-day pickup/delivery available if placed before 10:30 a.m. (excludes Sundays and Mondays).
🧾 Grazing and Charcuterie Tables require at least 7 days’ notice.
📆 Orders can be booked up to 6 months in advance.
💳 Payment is due upon receipt of invoice.

Can I customize for dietary needs?
✅ Yes! We offer vegetarian, gluten-free, nut-free, pork-free, and other options. However, please note that all items are prepared in a shared environment and may contain traces of allergens.

Do you offer themed or seasonal boards?
🎉 Yes! We customize for holidays, birthdays, weddings, and seasonal themes.

🚚 Delivery & Pickup

Do you offer delivery?
Yes! Once you input your address during checkout, the system will let you know if delivery is available. If checkout is successful, you’re within our delivery area.

Do you charge a delivery fee?
💵 Yes—delivery fees are calculated at checkout based on distance.

Can I pick up my order?
📍 Yes! We do not have a physical storefront, but we offer pickup from our Burbank location. Pickup details are shared after your order is placed.

💸 Pricing & Payment

What is the price range?
🥖 Our smallest item is the Charcuterie Cone at $15, and our largest is the Large Board at $449. (See full product names on our menu.)

What payment methods do you accept?
💳 We accept Apple Pay, Google Pay, Shop Pay, Amazon Pay, Visa, Mastercard, AmEx, and Discover.

🧊 Board Details & Care

Are your boards ready to serve?
Yes, all boards come fully assembled and ready to enjoy.

How should I store the board before serving?
🧊 Refrigerate your board and remove it 20–30 minutes before serving for the best experience.

Are the boards reusable?
♻️ Yes. We offer $15 cashback for each returned Lazy Susan Board. Other boards are not eligible for return credit.

🧠 Ingredients & Product Info

What kind of cheeses do you use?
🧀 We source cheeses from local, domestic, and international providers. Our selection changes with the seasons to ensure freshness and variety.

What kind of meats do you use?
🥩 Our charcuterie and cured meats are selected from a mix of local, domestic, and global suppliers—always with quality in mind.

Are your boards organic?
🌿 We do not offer fully organic boards at this time, but many of our ingredients are organic and used when seasonally available.

Do you offer sweets or fruit-only boards?
🍬 Not at the moment—we specialize in charcuterie and cheese boards.

🎉 Events & Grazing Tables

Do you cater for events or weddings?
Yes! We offer grazing tables and charcuterie setups for events with a minimum of 25 guests, starting at $45 per person.

Do you provide setup?
🛠️ Yes, our team handles setup for grazing tables and larger events. Please contact us to discuss your needs.

♻️ Sustainability & Returns

Do you have a recycling program?
Yes! We offer $15 cashback for returned Lazy Susan Boards. Help us reduce waste while enjoying your board.

💬 Additional Questions

What if I have allergies?
⚠️ We are happy to provide an ingredient list upon request. Please note: Our preparation environment may contain traces of gluten, nuts, dairy, and other allergens.

Can I collaborate with Charqute?
🤝 We’d love to hear from you! Please reach out via our Get In Touch page.